In our last post we discussed how trendy solutions may get in the way of making the right strategic choices for your business. We were discussing technology platforms. But the same can be true for your selection of messaging medium.

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Should your organization migrate away from Notes and Domino?

It's a question that is becoming more and more common as large companies that have relied on their legacy systems for years seek to move to the cloud, become more nimble, or just in general upgrade to newer technology.

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A recent survey from ForeSee Results shows that customer satisfaction in banking is increasingly tied to one, key question: how satisfied are customers with the bank's online service?

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April could have been a real bad month for Southwest Airlines. With one plane sliding off the runway at Chicago Midway and another having part of its fuselage rip away shortly after takeoff, the company known for its excellent customer relations had back-to-back potential PR disasters on its hands.

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In a recent interview with Computerworld Magazine, Foote Partners CEO David Foote explained how government statistics dramatically under-report the number of IT workers in America today. But the question isn't who is an IT worker, but: who isn't?

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The importance of user-experience as a real differentiator

When the iPad first came out, the reaction was decidedly mixed. In fact, there was a big, collective head-scratch as people asked: "What's it for? Isn't it just a big iPod? Will it replace netbooks? Laptops? Mobile phones? None of the above?"

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OK, this is my idea of cool. This is geeky car stuff.

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Ever since I started driving, I have been a leadfoot. I still have fond (and scary) memories of driving fast in my 1978 Oldsmobile back in Texas. An open road was always one of my favorite places to be.

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All my years building software has taught me that every project is divided into two parts: a) what the system looks and feels like, and b) all the sticky details.

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If you are like me, you probably have a ton of cards in your wallet with magnetic stripes. Have you ever wondered what information was on those stripes?

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