As financial services consumers continue to migrate to the online environment – for an ever-expanding array of services – it is crucial to be good at making their experience as seamless as possible.

Unlike the days of brick-and-mortar, customers are not captive.  Whereas they once sat with you in person to complete a transaction, now, if you're online experience is anything less than easy, intuitive and pleasant, they can click elsewhere, running into the waiting arms of your easier-to-work-with competitors.

Read more ...

An increasingly common challenge for credit unions is facing the need to upgrade or expand their software packages.  Perhaps your core banking system, or one of the many other software packages available, such as teller systems, internet banking, mobile banking, lending and mortgage packages may be in need of replacement, addition or update.  Of course, every vendor will tell you that their product is the best for your needs.  But how will you judge for yourself which is really the best investment?

Read more ...

The problem is not that credit unions don't get it. We've seen an endless parade of articles and opinions outlining the importance of online and mobile finance. No one's arguing (in public, at least) that their credit union will be just fine with that fax machine and doesn't really need to appeal to Gen Y and their trendy smart phones. Or that baby boomers won't like online banking. On the contrary, one look at the CUInsight home page on any day of the year will reveal that the industry fully believes that online and mobile banking is essential to the future success of credit unions.

Read more ...